Terms & Conditions

Terms of Use

Eye Media Marketing provides products and services to you when you visit or shop at eyemediamarketing.com,. Eye Media Marketing provides its Services subject to the following conditions.

LEGAL CLAIM

NOTICE. PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE. EYE MEDIA MARKETING RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.

DISCLAIMER OF WARRANTIES

THIS SITE, INCLUDING ALL CONTENT, FUNCTIONS, AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN “AS IS” “AS AVAILABLE” BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. EYE MEDIA MARKETING DOES NOT WARRANT THAT THE SITE OR THE FUNCTIONS, FEATURES OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS.

PRIVACY

Please review our Privacy Notice, which regulates your use of Eye Media Marketing Services, to understand our practices

ORDER APPROVAL

Customer is fully responsible for final proof and layout approval prior to the printing process.

Eye Media Marketing is NOT LIABLE for errors in a final product caused by any of the following reasons:
Misspellings, Graphics, Bleeds, Grammar, Damaged Fonts, Small Fonts, Orientation of Files, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Finished Product Size.By approving and placing your order, you are agreeing to the following terms:
“I have verified that spelling and content are correct. I am satisfied with the document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once my order is placed, and that I assume all responsibility for typographical errors.”
You will be asked to confirm your acceptance these terms prior to checking out.

COPYRIGHT

All material and software are Copyright (c) 2020 Eye Media Marketing. All rights are reserved worldwide. It is strictly prohibited to redistribute, copy or republish any of the material and software contained on the Eye Media Marketing website and/or its subsidiaries; or the copyrighted property of parties from whom Eye Media Marketing has licensed such property.

You may not place or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise to be printed via the Eye Media Marketing Services. Words, names, and designs used to identify services or products are considered trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright owner’s exclusive rights prohibit the reproduction of any original work. Eye Media Marketing policy also states that you cannot use explicit language or pornography on printed materials and merchandise.

By submitting your artwork and logo, you are claiming that the artwork, logo, and all associated intellectual property rights belong to you. By printing and providing files, the customer assumes all responsibility and liability for any copyright, trademark, service mark and other intellectual property claims.

You understand that all information, data, text, photographs, graphics, messages or other materials (“Content”) are the sole responsibility of the person from which such Content originated. This means that you, and not Eye Media Marketing, are entirely responsible for all Content that you use, send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to comply with all local rules regarding online conduct and acceptable Content.

You agree to not use the Service to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene, lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any content that infringes the intellectual property rights or other proprietary rights of Eye Media Marketing or any third party. Eye Media Marketing does not control the Content posted by Customers and does not guarantee the accuracy, integrity or quality of the Content. Under no circumstances will Eye Media Marketing be liable to you in any way for any Content you may be exposed to that you may find offensive, indecent or objectionable.

We do not print adult content (art is accepted), copyrighted material, discriminatory material, FDA material, or money. We reserve the right to deny services without a disclosed reason for objectionable content.

Products and services are provided for your personal use only. You agree to abide by these terms of service and not to use these products and services or related messages for any unsolicited or unauthorized advertising, “junk mail,” “spam,” “chain letters,” “pyramid schemes,” or any other form of solicitation.

You agree that you are responsible for protecting your password and controlling access to your registered account. You agree that you will be responsible for all orders placed or other actions that are taken through your registered account.

You acknowledge that Eye Media Marketing does not pre-screen Content, but that Eye Media Marketing and its affiliates shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms of service or may otherwise be objectionable. You further acknowledge and agree that Eye Media Marketing may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Eye Media Marketing , its users and the public.

ACCESS TO CONTENT

We advise that you have a copy of all files and content uploaded to Eye Media Marketing, as we will not be able to send back any of your files/content at any given time.

After printing, your Content and the Proofs Eye Media Marketing sent you may be removed/deleted at any time without notice. Proofs will remain available for a maximum of 30 days.

Eye Media Marketing maintains no guarantee that Content uploaded into our system or provided by us as a background or clip art asset will be available in the future.

GOVERNING LAW

The internal laws of the State of California shall govern the performance of the Agreement, including these Terms and Conditions, without regard to such state’s conflicts of laws principles. You consent to the exclusive jurisdiction and venue of the courts located in Los Angeles County, California for all disputes arising out of, or relating to, the Agreement, including these Terms and Conditions and use of this Site.

LEGAL FEES

If any suit or action or other proceeding is commenced to enforce or interpret any of the terms or provisions of this Agreement, the prevailing Party in such suit or action or other proceeding shall be entitled to an award against the other Party for the prevailing Party’s reasonable attorney’s fees and costs incurred both at trial and on any appeal.

LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL EYE MEDIA MARKETING – INCLUDING ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUCCESSORS, ASSIGNS OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”) – BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE COVERED PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE), ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE EXCEED THE AMOUNT PAID BY YOU TO EYE MEDIA MARKETING.

INDEMNIFICATION

You agree to defend, indemnify and hold harmless the Covered Parties and all parties from whom Eye Media Marketing has licensed portions of the Content, from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to (A) your use of the Site, (B) your breach of the Terms and Conditions, (C) your dispute with another user, (D) the unauthorized access to any protected area of the Site, and (E) any image or content being reproduced as part of your order. If using the Site on behalf of a third party, you agree to defend, indemnify and hold harmless the Covered Parties as described on behalf of yourself and any third party.

YOUR ACCOUNT

If you use any Eye Media Marketing Service, it is your sole responsibility to maintain the confidentiality of your account and password, and to restrict access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Eye Media Marketing sells products only to adults, not children, who can purchase with a credit card or other permitted payment method. Those under the age of 18-years-old may use Eye Media Marketing services only with the involvement of a parent or guardian. Eye Media Marketing reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

CUSTOMER SUBMITTED ARTWORK OR GRAPHICS

All artwork or designs and images must be provided in CMYK format, excluding products labeled otherwise*. Eye Media Marketing is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes or converting from CMYK to RGB.

Eye Media Marketing is not responsible for PANTONE® Matching System colors dropping out or converting to incorrect colors when converted to CMYK

All artwork, designs and images must be provided in a minimum of 350 DPI and CMYK color mode (unless otherwise stated). Eye Media Marketing is not responsible for images printed as fuzzy, distorted or pixelated due to customer providing low-resolution, RGB or otherwise incorrectly-prepared artwork.

Eye Media Marketing is not responsible for overprint designs or non-flattened files printing in error.

Additional fees may apply for files larger than 30MB.

Eye Media Marketing is not responsible for production delays caused by customer file errors, including any delays caused by customers requesting or needing to re-upload files due to not meeting proper print specifications.

ADDITIONAL FEES FOR PROCESSING 3RD PROOF

The first two proofs for each order are free (included in the printing price). Replacing any files after the 2nd proof has been sent will result in additional charges for each file replacement, as files would have to be reprocessed.

$5.00 reprocessing fee applies to the following products:
A-Frame Sign, Banner, Business Card, Business Card Magnet, Bookmark, Canvas Print, Car Magnet, Club Flyer, Collectors Card, Door Hanger, Event Ticket, Floor Decal, Flyer, Framed Print, Greeting Card, Hang Tag, IllumaPrint Panel, Letterhead, Metal Wall Print, Mounted Wall Print, Mousepad, Mugs, Notepad, Photo Plaque, Postcard, Postcard Magnet, Puzzle, Rack Card, Retractable Banner Stand, Rigid Signs, Rip Business Card, Rolodex Card, Roll Label, Special Shape, Sticker, Table Tent, T-Shirt, Large Format Posters, Window Cling, Window Decal, Window Perf and Yard Sign.

$15.00 reprocessing fee applies to the following products:
Envelope and Staggered Cut Flyer.

$30.00 reprocessing fee applies to the following products:
Booklet, Brochure, Calendar, Catalog, CD Package, DVD Package, Mini Menu, Poster and Folder

COLOR PROOFING, MATCHING & PRINTING

Eye Media Marketing is not liable for color matching or ink density on screen proofs approved by Customers. Screen proofs will predict design layout, text accuracy, image proportion, and placement, but not color or density.

Eye Media Marketing will try its best to match the gradient density of each color, but Eye Media Marketing is not liable for the final appearance of a color.

The application of High Gloss UV Coating may affect or change the appearance of printed colors. Eye Media Marketing is not liable for the final color appearance of High Gloss UV-coated product’s.

ENVELOPES AND LETTERHEADS PAPER EFFECT DUE TO COLOR

Please note that because our letterhead and envelope paper stock is “uncoated”, we do not recommend using colors with high color density. By this, we mean dark (black, purple, blue, brown, etc). Dark colors tend to get soaked into the paper if their color values are too high. For best results, use light colors.

STICKERS AND ROLL LABELS

Stickers and Roll Labels have not been approved for safety for use on food packaging or for direct contact with food. Do not apply Stickers and Roll Labels to already frozen materials.

T-SHIRTS & APPAREL

All T-shirt & apparel sales are final. If we verify that we have made an error, we will re-print the order. No refunds or credit will be given. If a customer would like to upload a new file after the order has been placed but before it has gone to print, the customer will be charged a re-upload fee. Customers will not be able to make any changes to their orders once printing has begun. T-shirt & apparel brands, colors, and materials may vary.

ORDER CANCELLATION

Eye Media Marketing will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the order.

If a job is canceled prior to approval, any labor hours (proofs, graphic design work, etc.) or administrative fees (credit cards fees, etc.) will be subtracted from your refund. Cancellation fees prior to approval may be 15%-30% of the total transaction amount, depending on the labor hours and administrative fees involved. The minimum cancellation fee before approval is $15.

Once the order has already gone to print, we will only refund you the shipping. We cannot refund you when your order has been sent to print, because production has already begun.

Since each order is unique to the customer, it has no re-sale value (once it has been printed). All sales are final. If we verify that we made an error, we will reprint the order, free of charge.

Orders on hold due to file or payment issues will be canceled by Eye Media Marketing if no response is received from the customer within two weeks. Charged orders that have been canceled due to no response will be subject to a cancellation fee, as stated above.

There is a NO REFUND policy for Logo and Graphic Design Service orders that have been placed.

All work and services rendered to Customer remains Eye Media Marketing property until Customer has paid for it and discharged all other debts owing to Eye Media Marketing . If Customer misuses service(s) in any way, Eye Media Marketing reserves the right to contact the parties responsible for the misuse and demand the cost of the service(s).

RETURNS AND REFUNDS

Since each order is unique to customer and has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.

The Customer must notify GotPrint within 6 business days of order acceptance of any defects discovered in the ordered product. In order to receive replacement, Customer must return 100% of the received product within 15 days (at their own expense) from the time the ordered product was delivered.

All charges related to expedited printing (Rush Printing or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned must be shipped by Customer’s own expense.

COUPONS

All discounts must be applied at time of checkout unless otherwise stated. See specific coupon for discount code and details. Discounts cannot be applied after order has been placed.

Coupon codes are for one-time use only. Max discount amount: $100. Coupons are valid for a limited time only. Coupon code must be applied at time of checkout and cannot be applied after the order has been placed. Discount applies to the printing cost only, not applicable on tax or shipping and handling charges.

Coupon cannot be combined with another offer or discount or applied to orders containing custom quotes, mailing, marketing or design services. Valid for the Continental United States only.

PRIZES AND GIVEAWAYS

Eye Media Marketing contests, whether advertised through out website, our social media accounts, or any other internal or external platform, are only open to U.S. residents who are at least 18 years old at time of entry. No purchase is necessary to enter a contest or giveaway unless otherwise stated. By participating in a Eye Media Marketing contest or giveaway, you are giving Eye Media Marketing permission to print, publish, broadcast, distribute and use your entry, name, business name, and biographical information on our blog, website, social media accounts, and for general promotional purposes without limitation and without any further compensation, review, or consent. Contests and giveaways are void where prohibited.

USER-GENERATED SOCIAL MEDIA CONTENT

Content and Image Use Agreement: We welcome our customers to share photos and videos of their Eye Media Marketing orders online, including on social media websites, social media applications, and social sharing websites. Should you tag or mention Eye Media Marketing we may contact you for permission to use, share and/or re-post your photos, videos, reviews or other content. By granting permission, you (a) represent and warrant that you own the copyright or have permission from the copyright owner to publish the photo, review or content and (b) grant Eye Media Marketing permission to use, share and/or re-post the photo, video, review or other type of content in any and all forms including, but not limited to, Eye Media Marketing website(s), social media accounts, blog, videos, email, and any and all print and web-based publications, without payment, royalties, or other consideration. While our general policy is to credit user-generated photos and content to their respective copyright holders, image/content credit is not guaranteed. Eye Media Marketing reserves the right to edit or modify the photo, video, review or content at its discretion. If any provision in this Content and Image Use Agreement is deemed invalid, illegal or unenforceable under the rule of law, it shall be regarded as stricken while the remainder of this Agreement shall continue to be in full effect.

ORDER SHIPPING & DELIVERY

Eye Media Marketing will make every effort to ensure that production difficulties do not delay delivery schedules. In no case shall Eye Media Marketing be liable for any direct, indirect, consequential or incidental damages resulting from any delay in shipment or delivery.

All Eye Media Marketing customers agree not to hold Eye Media Marketing liable for delays in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances beyond Eye Media Marketing direct control. Eye Media Marketing shipment and delivery dates are calculated based upon estimates provided by our suppliers.

Eye Media Marketing will make every effort to ensure that delivery schedules are met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case of delay caused by technical difficulties, rush charges/ will be refunded or waived where applicable. However, technical difficulties will not be the grounds for order cancellation.

Holiday Production: During the holiday season our regular and rush printing production times will be extended by an additional (2) two business days due to an increase in volume.

Please allow one additional business day for receipt of labeling and billing information before counting turnaround time for shipping. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day for Eye Media Marketing to relay your information to the shipping carrier for the arrival scan, and the following 3 business days/non-holidays for your shipment to arrive.

Please note, some orders may receive tracking information on a Saturday, although the order will not leave our facility until the following business day. In the case of a Monday holiday, the order will leave our facility the following business day.

Please be advised that we do not combine different items or orders for shipping. Due to the nature of gang-run printing, each item may be placed on a separate batch, and each batch may be completed at a different time than the rest of the items on the order. Thus, we ship each item separately to ensure you receive your products as soon as they are ready. We may combine shipping for items that have the same options, such as paper stock, quantity, etc.

Shipping suggestions are estimated and cannot be guaranteed.

Please note: Due to size limitations, we will not ship to PO Boxes.

SHIPPING DELAYS, SHIPPING ERRORS & LOST PACKAGES

Eye Media Marketing is not responsible for any delays or damages caused during transit or delivery, nor any charges or fees incurred due to packages that were lost or damaged in transit. For certain services and select destinations, the shipper may refund the delivery charge if the order is not delivered on schedule, but the shipper will not refund the cost of the order.

For time-sensitive orders, customers are responsible for allowing enough time for orders to be processed, approved, printed and shipped. Eye Media Marketing assumes no responsibility if the shipper is unable to deliver a time-sensitive order as scheduled. Eye Media Marketing will not issue any partial or full refund on orders that were printed and shipped on time, but delayed, lost or damaged in transit, during delivery, or after the item has been delivered.

SHIPPING ERRORS & LOST PACKAGES

Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done within 30 days from package shipment. Eye Media Marketing is not responsible for 3rd party shipping errors, omissions or damaged shipments.

CUSTOMER SUPPLIED INCORRECT ADDRESS

When a package is not delivered due to an error made by the customer in submitting the proper shipping address, Eye Media Marketing will reship the package with corrected address and charge an additional shipping fee for the shipment.

We reserve the right to refuse service without disclosing a reason. Requirements may change at any time with no notice.

All prices are subject to change without notice, no adjustments will be made.

ILLUMAPRINT PRODUCTS

IllumaPrint products are manufactured in the United States by Triton Solar, LLC.